Privacy Policy

Introduction

At EduMalaysia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our English language courses, or use our services. We believe in transparency and want you to understand exactly how your data is handled and protected.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our English language courses
• Fill out contact forms on our website
• Subscribe to our newsletter
• Participate in surveys or feedback forms
• Apply for career opportunities
• Communicate with us via email, phone, or chat

This information may include your name, email address, phone number, mailing address, date of birth, nationality, educational background, and payment information.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website addresses
• Click-through and bounce rates

How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

Educational Services

• Processing course enrollments and managing student accounts
• Providing educational services and course materials
• Tracking academic progress and issuing certificates
• Communicating about course schedules, changes, and updates

Communication and Marketing

• Responding to your inquiries and customer support requests
• Sending newsletters, promotional materials, and course information
• Conducting surveys to improve our services
• Personalizing your experience on our website

Legal and Business Operations

• Complying with legal obligations and regulatory requirements
• Protecting against fraud and ensuring payment security
• Analyzing website usage to improve our services
• Maintaining records for business and legal purposes

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you. These parties are contractually obligated to keep your information confidential and use it only for the specific purposes we authorize.

Legal Requirements

We may disclose your personal information if required by law, regulation, or legal process, or if we believe such disclosure is necessary to protect our rights, property, or safety, or that of our students, employees, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Incident response procedures for potential data breaches

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

Access and Correction

You have the right to access, update, or correct your personal information. You can do this by logging into your account or contacting us directly.

Data Portability

You have the right to request a copy of your personal information in a structured, machine-readable format.

Deletion

You may request the deletion of your personal information, subject to certain legal and contractual obligations.

Marketing Communications

You can opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze how you use our website
• Provide personalized content and recommendations
• Improve our website's functionality and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website and your user experience.

International Data Transfers

As an educational institution operating in Malaysia with international students, we may transfer your personal information to countries outside of your residence for processing and storage. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

When we transfer data internationally, we use standard contractual clauses, adequacy decisions, or other appropriate transfer mechanisms to ensure your data receives adequate protection.

Children's Privacy

Our services are primarily designed for adults seeking English language education. We do not knowingly collect personal information from children under the age of 16 without verifiable parental consent. If you are under 16, please do not provide any personal information through our website or services.

If we become aware that we have collected personal information from a child under 16 without proper consent, we will take steps to delete such information from our records promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Post the revised policy on our website
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt. For urgent matters, please call our main office during business hours.